A record of learning from an issue, problem, or completed work. It makes the experience available for later decisions and improvement.
When to use it
Use it to preserve a lesson that should inform future work.
Key information
- The record identifier distinguishes this Lessons Learned from other records. Check the identity before connecting or using it.
- Name identifies the record in lists and connected information. Use a clear name that reflects its purpose.
- Description explains the record’s scope and gives readers the context needed to use it.
Common relationships
- Lessons (Non-structure): Connects an Issue or Problem Report to a Lessons Learned record capturing useful experience.
- Folder Content (Non-structure): Connects a Folder to the records it contains for organization and navigation.
- Idea (Non-structure): Connects an eligible record to an Idea associated with it.
Working with this record
Describe the experience, what was learned, and the action that would help future work. Connect the relevant issue or problem so readers can understand the original context.
Example
A Lessons Learned record explains how an early seal review could prevent a repeat of the leakage problem.
Choosing the right type
Choose Lessons Learned to preserve reusable learning. Issue coordinates resolution, and Problem Report records the observation that prompted investigation.
