Connects a Task, Issue, Change, or Risk to the Person or organizational group involved in escalation. It identifies who is associated with the escalation.
When to use it
For change records, use the Change Cockpit as the main UI to manage the record and its relationships. Use Escalation when you need to record this connection between the source and target records. Escalation identifies an escalation participant.
Records and direction
- Relationship type: Non-structure. Associates records without creating a parent-child hierarchy.
- From: Task, Issue, Change Request, Change Order, Change Task, Change Context, Risk.
- To: Person, Team, Business Unit, Group.
How to use it
- Create the relation with drag and drop in a Structure widget: drag the intended Person onto the Issue it relates to. Choose Escalation, review the direction and any offered values, then confirm.
- Alternatively, use Connect from the source record and select the target with the Escalation relationship.
- Review the resulting connection and the selected record versions where applicable. Check the displayed relationship filters if the connection is not visible.
Example
Seal Leakage (Issue) is connected to Jordan Lee (Person) through Escalation. The association lets readers follow the related information without creating a hierarchy.
Choosing the relationship
Escalation identifies an escalation participant. Assignee identifies the responsibility for carrying out work.
