Connects a Project or Issue to an Idea, Issue, or Document representing a related complaint, request, or supporting information.
When to use it
Use Complaint/Request when you need to record this connection between the source and target records. Complaint/Request associates supporting complaint or request information.
Records and direction
- Relationship type: Non-structure. Associates records without creating a parent-child hierarchy.
- From: Project, Issue.
- To: Idea, Issue, Document.
How to use it
- Create the relation with drag and drop in a Structure widget: drag the intended Issue onto the Project it relates to. Choose Complaint/Request, review the direction and any offered values, then confirm.
- Alternatively, use Connect from the source record and select the target with the Complaint/Request relationship.
- Review the resulting connection and the selected record versions where applicable. Check the displayed relationship filters if the connection is not visible.
Example
Pump Redesign (Project) is connected to Seal Leakage (Issue) through Complaint/Request. The association lets readers follow the related information without creating a hierarchy.
Choosing the relationship
Complaint/Request associates supporting complaint or request information. Issue and Problem Report records retain their own investigation context.
